Ambulance workers, nurses and doctors in accident and emergency department (A&E) and mental health personnel have borne the brunt of the increase, which has already prompted MPs to pass new legislation to deter attacks, theguardian.com reported.
The latest staff survey of NHS staff in England shows that while 15 percent said they had experienced physical violence from patients, relatives or the public in 2013, that increased slightly to 15.2 percent in 2017.
“NHS staff dedicate their lives to protecting and caring for us in our times of greatest need and for any one of them to be subject to aggression or violence is completely unacceptable,” said British Secretary of State for Health Matt Hancock.
“I have made it my personal mission to ensure NHS staff feel safe and secure at work and the new violence reduction strategy will be a key strand of that.”
“We will not shy away from the issue. We want to empower staff and give them greater confidence to report violence, knowing that they will see meaningful action from trusts and a consistent prosecution approach from the judicial system.”
A partnership between the NHS, Crown Prosecution Service and police forces is being set up to try to bring perpetrators in England to court more speedily, as part of a tough new ‘zero tolerance’ approach to such crimes.
In addition, NHS trusts will in future be examined on the quality and robustness of their plans to reduce violence as part of Care Quality Commission inspections.
Dr. Taj Hassan, the president of the Royal College of Emergency Medicine, which represents A&E doctors, said, “Patients — and their families — coming into emergency departments are often experiencing the worst day of their lives: Worried, confused and often frustrated. This can be understandable.
“What is unacceptable though is when this spills over into violence. Staff always seek to give the best care possible in a hugely pressurized environment; it is always wrong to lash out at those trying to help.”
Jacalyn Williams, a national officer for health with the union Unite, added, “This initiative to combat violence against those who work in the NHS is welcomed, but the proof of the pudding will be in the eating.
“Unite will be monitoring the government’s actions against this growing and very unpleasant phenomenon that is blighting such areas as A&E departments to see it follows through with its new tough zero tolerance policy.”